Mixed Salad of Thoughts

Saturday, June 21, 2008


In my transition into becoming one of those old ladies who writes letters when they're not happy about something I wrote to Panera Bread--one of my favorite restaurants for a quick soup and salad. I told them how disappointed I was that although so many of their procedures are earth-friendly (reusable dishes and flatware & paper lined trays instead of disposable items) I was a little put-off when I realized my choices for drinks were between a plastic water cup and a styrofoam cup. They were good enough to write back:

Dear Valerie,

Thank you for taking the time to contact Panera Bread. We are actively
seeking ways our company can support the environment, from the materials
we use, to how we recycle and what kinds of products we serve in our
menu items. Although we do not currently have a company-wide standard
recycling program, our bakery-cafes do recycle on a regular basis. We
are also increasing our use of products made from recycled materials
including: our Via Panera catering boxes are made from a certified
renewable resource; we are replacing our cups with certified sustainable
paper; and, we are in the process of replacing our soup containers with
paper containers. Several of our menu items also feature organic

Thank you again for contacting us. We appreciate your business and value
your comments.


Customer Comment Coordinator

Good to hear Panera...I'll see you soon!

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